Job Title: Operations Manager
Location: Ipswich, MA
Department: Management
Reports To: CEO, EREMA North America and Global Sales Director
About Us
EREMA North America headquartered in Ipswich, MA distributes EREMA equipment and provides U.S. based service, parts and technical support.
With sales agents and direct sales throughout North America, we allow a continuous dialog and exchange of ideas with new and existing customers.
Since founded in 1992 EREMA North America has constantly grown and expanded our customer base.
Position Overview
We’re seeking an Operations Manager to lead and optimize daily business operations while driving continuous improvement across the organization.
Reporting directly to the CEO, this role partners with Accounting, Logistics, Spare Parts, and Service teams to improve efficiency, manage budgets,
track KPIs, and ensure compliance. The ideal candidate is a hands-on leader focused on operational excellence, team development, and execution
aligned with long-term business goals.
Key Responsibilities
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- Process Improvement: Analyze, optimize, and streamline work processes to increase productivity and reduce waste.
- Operational Management: Oversee daily operations, including logistics, after sales and service.
- Team Leadership: Hire, train, and supervise employees to ensure tasks are completed efficiently, consistently, and in accordance with company standards.
- Budget & Finance: Manage budgets, analyze financial reports, and control costs to improve profitability.
- Strategic Planning: Develop and implement operational strategies that align with long-term company goals.
- Compliance & Safety: Ensure compliance with company policies, procedures, and relevant regulations.
- Developing and implementing company policies
- Coordinating with department heads to achieve organizational goals (Accounting, Logistics, Spare Parts, Service)
- Evaluating employee performance by tracking key performance indicators (KPIs)
Required Skills and Qualifications
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- Leadership: Strong ability to lead, mentor, and manage teams.
- Problem-Solving: Excellent analytical and critical thinking skills to resolve operational issues.
- Communication: Strong interpersonal skills for collaborating with various departments.
- Operational Knowledge: Understanding of company processes
- Experience: Typically requires a bachelor's degree in business or related field and proven experience in an operational role.
- Ability to budget and allocate resources using financial management software, such as QuickBooks or SAP
- Time management skills to address competing priorities
- Excellent problem-solving skills
- Data-driven decision making
- Strong verbal, written and interpersonal communication skills
- Experience using enterprise resource planning (ERP) systems or other tools for analyzing data and managing operations
- Familiarity with quality control (QC) to introduce new procedures
Why Join EREMA North America?
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- Be part of a global leader in sustainable recycling technologies
- Make a meaningful impact in a company committed to the circular economy
- Lead a passionate, mission-driven team
- Competitive compensation and benefits
Ready to lead the future of recycling? Apply now and help us drive innovation and sustainability across North America.
