Highest possible machine availability - that is the objective of every production manager. With the powerful performance package from EREMA Service we provide you with support at every level in order to ensure we achieve this objective. Regardless of whether you have been running your EREMA machine for 15 weeks, 15 years of even older.
As an EREMA customer, you have a competent team of experienced service technicians at your disposal for telephone support and advice, preventive on-site maintenance, process engineering assistance when changing materials, employee training and online support for your staff for the operation of your EREMA system.
Spare Parts Department
EREMA North America maintains a well stocked spare parts inventory with over 1,000 individual part numbers. We ship approximately 75% of our spare parts orders the same day from our IPSWICH, MASSACHUSETTS HEADQUARTERS. We constantly monitor our performance to keep our inventory up-to-date. We stock additional parts as trends indicate and add new parts as new designs emerge.
After Sales Technical Support
The EREMA North America after sales technical support team provides machine start-up and maintenance to over 400 systems currently in the field. Our in-house technicians also work closely with customers and the spare parts department to carefully select the proper parts needed to solve breakdowns or guide upgrades of components on existing systems. This team is also responsible for running tests and demonstrations on our in-house recycling systems. They coordinate the factory’s engineering of new machines with our customers’ requirements and arrange and ensure shipping systems from the factory to customers is as smooth a process as possible
Webshop: EREMA Spare Parts Online
The new Online spare parts web shop offers you the opportunity to place an order for spare parts quickly and easily yourself with just a few clicks of the mouse.